FAQ

Return & Exchange policy:
All items can be returned within 30 days of purchase for a refund or exchange. Returns and exchanges can be made directly on-line.
Once your items are returned, you will receive a notification of your refund, or confirmation of new exchanged order sent.
Refunds will be issued once we have received your returned item(s). Please note that credit card refunds may take up to 10 business days for your bank to complete, depending on their processing times.
To initiate a return, go to our return section on website.
Or feel free to contact us for more questions: support@wearhiero.com. We are here to provide personalized support.

Contact us:
We are here to provide personalized support 7 days a week.
Email: support@wearhiero.com. We will reply to your inquiry within 24 hours.
Phone: 323-630-9629. We will try our best to answer immediately. If we’re unable and you leave a voicemail, we will return call within 24 hours.
Ordering for your team:
You can order for your entire organization. Call (323)630-9629 to talk to one of our
associates about pricing and quantities, shipping and ordering. You can also email:
support@wearhiero.com.

WHEN WILL MY ORDER SHIP?
We estimate that your items will process and ship in 3-7 business days. All items with future ship dates are marked with an estimated ship date on your order confirmation. Contact us at support@wearhiero.com with any further questions.